Ledger.com/Start®| Getting Started — Ledger Support™
Ledger – Getting Started at Ledger.com/start
If you’ve purchased a Ledger hardware wallet, the official place to begin setup is Ledger.com/start. This onboarding page guides you through initializing your device, installing the official management software, and securing your recovery phrase. Following the official setup process ensures your crypto assets remain protected from phishing attempts, malware, and counterfeit software.
This guide explains everything you need to know to start safely and confidently.
🔐 Why Start at Ledger.com/start?
Cryptocurrency security depends heavily on using verified sources. Ledger.com/start ensures:
- You install authentic firmware
- You download the official Ledger Live application
- Your device passes genuine authenticity checks
- You follow the correct recovery phrase setup process
Never rely on third-party setup websites or unofficial tutorials that request your recovery phrase.
📦 Step 1: Unbox and Verify Your Device
When you receive your Ledger hardware wallet:
- Check that the packaging is intact
- Ensure no recovery phrase is pre-written inside the box
- Confirm that no PIN code is provided
Ledger devices are designed so that you generate your own PIN and recovery phrase during setup. If anything appears preconfigured, do not use the device.
💻 Step 2: Download Ledger Live
Ledger Live is the official companion application used to manage your crypto assets.
To install:
- Visit Ledger.com/start
- Choose your device model
- Download Ledger Live for Windows, macOS, or Linux
- Install the application
Ledger Live allows you to:
- Install crypto apps on your device
- View balances
- Send and receive cryptocurrency
- Buy, sell, and swap assets
- Track your portfolio
🔄 Step 3: Initialize Your Ledger Device
After installing Ledger Live:
- Connect your Ledger device via USB
- Choose “Set up as new device”
- Create a secure PIN code
- Confirm your PIN
The PIN protects your device if it is lost or stolen. Choose a number that is difficult to guess.
📝 Step 4: Write Down Your Recovery Phrase
Your Ledger device will generate a 24-word recovery phrase. This phrase is the master key to your crypto wallet.
Important rules:
- Write it down on paper only
- Store it in a secure offline location
- Never share it with anyone
- Never store it digitally
- Never enter it on any website
Your recovery phrase can restore your wallet if your device is lost, damaged, or reset.
If anyone gains access to these 24 words, they can access your funds.
🛡 Step 5: Verify Device Authenticity
Ledger Live will automatically check whether your device is genuine. This cryptographic verification ensures:
- The device firmware is official
- The hardware has not been tampered with
- You are not using a counterfeit wallet
Always complete this authenticity check before transferring funds.
💰 Installing Crypto Apps
Ledger devices require individual apps for each cryptocurrency.
Using Ledger Live:
- Navigate to “Manager”
- Install apps such as Bitcoin or Ethereum
- Add accounts for each crypto asset
Your private keys remain stored securely inside the hardware wallet at all times.
🚀 Supported Cryptocurrencies
Ledger supports thousands of coins and tokens, including:
- Bitcoin (BTC)
- Ethereum (ETH)
- Binance Coin (BNB)
- Cardano (ADA)
- Solana (SOL)
- Many ERC-20 tokens
Always verify compatibility with your specific device model before transferring funds.
🔒 Security Best Practices
To maintain maximum protection:
- Always access your wallet through Ledger Live
- Double-check transaction details on the device screen
- Keep firmware updated
- Beware of phishing emails pretending to be support
- Bookmark the official Ledger website
Ledger will never ask for your 24-word recovery phrase.
⚠ Troubleshooting Common Issues
Device Not Recognized
- Try another USB cable
- Update Ledger Live
- Restart your computer
Forgot PIN
- Reset the device
- Restore using your recovery phrase
Lost Device
- Purchase a new Ledger device
- Restore wallet using your 24-word phrase
🔄 Desktop vs Mobile Setup
Ledger Live is available for:
- Desktop (Windows, macOS, Linux)
- Mobile (iOS and Android – select models)
Desktop setup is typically recommended for initial configuration.
🧠 Why Use a Hardware Wallet?
Compared to exchange wallets:
| Hardware Wallet | Exchange Wallet |
|---|---|
| You control private keys | Exchange controls keys |
| Offline storage | Online storage |
| Protected by PIN & recovery phrase | Protected by password |
| Self-custody | Custodial |
Hardware wallets significantly reduce exposure to online attacks.
🏁 Final Thoughts
Starting at Ledger.com/start ensures that your crypto journey begins securely. By carefully generating your recovery phrase, verifying authenticity, and maintaining strong security habits, you protect your digital assets from unauthorized access.
Hardware wallets provide one of the highest levels of security available in the crypto ecosystem. Take your time during setup, follow official instructions, and safeguard your recovery phrase above all else.
Your security is in your hands — literally.